Frequently Asked Questions
Everything you need to know about our home textiles and services.
What is the standard delivery time for orders?
Standard shipping typically takes 3 to 5 business days for domestic orders. During peak seasonal sales, delivery may take up to 7 business days.
What is your return and exchange policy?
We offer a 14-day return and exchange policy for unused items in their original packaging with the receipt. Please note that for hygiene reasons, bedding cannot be returned once opened.
Are the colors of the products on the website accurate?
We strive to display our products as accurately as possible. However, actual colors may vary slightly due to your monitor settings and photographic lighting.
How should I care for my Alkaram home textiles?
To ensure longevity, we recommend machine washing in cold water on a gentle cycle and avoiding bleach. Specific care instructions are provided on the label of each product.
Do you offer international shipping?
Yes, we ship to selected international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Cash on Delivery (COD) for domestic orders within specific regions.